Last updated: December 2, 2025
Terms of Service
Please read these Terms of Service carefully before using SafePipe.
1. Acceptance of Terms
By accessing or using SafePipe ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. SafePipe EU GmbH ("Company", "we", "us") reserves the right to update these terms at any time.
2. Description of Service
SafePipe is an API middleware service that acts as a proxy between your application and third-party AI providers (such as OpenAI, Anthropic, DeepSeek, and Mistral). The Service provides:
- PII (Personally Identifiable Information) redaction from prompts
- Content filtering for AI responses
- Request logging and analytics
- Multi-provider routing capabilities
3. "AS-IS" Service Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We make no guarantees regarding the accuracy, reliability, or completeness of any PII detection or content filtering.
4. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAFEPIPE EU GMBH SHALL NOT BE LIABLE FOR:
- AI Hallucinations: We are not responsible for inaccurate, misleading, or harmful content generated by third-party AI providers. The AI models are operated by external parties, and their outputs are beyond our control.
- Data Breaches: While we implement industry-standard security measures, we cannot guarantee absolute security. We are not liable for unauthorized access resulting from factors beyond our reasonable control.
- Service Interruptions: Any downtime, latency issues, or service unavailability, whether planned or unplanned.
- Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Our total liability for any claims arising from the use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
5. User Responsibilities
YOU ARE SOLELY RESPONSIBLE FOR:
- Input Data: All data you send through the Service, including ensuring you have the legal right to process such data.
- Compliance: Ensuring your use of the Service complies with all applicable laws, including GDPR, CCPA, and any industry-specific regulations.
- Output Verification: Reviewing and verifying all AI-generated content before use in production environments.
- API Key Security: Maintaining the confidentiality of your API keys and credentials.
- End-User Consent: Obtaining necessary consents from your end-users for data processing.
6. User Configuration Responsibility
CONFIGURABLE FILTERS & USER RESPONSIBILITY
SafePipe provides configurable privacy filters that can be enabled or disabled on a per-API-key basis. By default, all filters (Email Masking, Phone Number Masking, Credit Card Masking) are enabled.
The User acknowledges and agrees that:
- Voluntary Disabling: If the User voluntarily disables a filter (e.g., unchecks "Mask Emails" in the API Key settings), SafePipe will not redact that specific data type.
- Data Transmission: When a filter is disabled, the corresponding PII will be transmitted to third-party AI providers without redaction.
- No Liability: SafePipe EU GmbH is not responsible for the transmission of any specific data type that the User has voluntarily chosen to exclude from protection.
- Compliance Responsibility: The User remains solely responsible for ensuring that any disabled filters comply with applicable data protection laws (including GDPR) and that appropriate consent has been obtained from data subjects.
7. Usage Limits & Subscription
SafePipe offers the following service tiers:
| Plan | Monthly Limit | Price |
|---|---|---|
| Free | 5,000 requests/month | $0 |
| Pro | 100,000 requests/month | $49/month |
| Enterprise | Unlimited | Custom |
Exceeding your plan's request limit will result in a 429 Rate Limit or402 Payment Required response. Upgrade your subscription or wait until the next billing cycle to continue using the Service.
Paid subscriptions are billed monthly via Stripe. You may cancel at any time from your Dashboard. Refunds are not provided for partial months.
8. Prohibited Uses
You agree not to use the Service to:
- Process data you do not have the right to process
- Generate illegal, harmful, or malicious content
- Circumvent security measures or rate limits
- Resell or redistribute the Service without authorization
- Violate any applicable laws or regulations
9. Intellectual Property
The Service, including its design, code, and documentation, is owned by SafePipe EU GmbH and is protected by copyright and other intellectual property laws. You retain ownership of all data you process through the Service.
10. Termination
We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease. Sections 3, 4, 5, 6, 9, and 11 shall survive termination.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany and the European Union. Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of Frankfurt am Main, Germany.
12. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.
13. Contact
For questions about these Terms, please contact us at:
SafePipe EU GmbH
Musterstraße 123
60311 Frankfurt am Main
Germany
Email: legal@safepipe.eu